Shipping Policy

Shipping Process:

We inventory many products in our warehouse in Rural Hall, NC, to provide quick and flexible shipping options for the entire country. Select products will ship directly from the manufacturer when necessary and only when it provides the fastest possible delivery. Custom finish items may have extended processing times.

Standard Ground Shipping:

For most items under 150 pounds, the standard free shipping option will be parcel (UPS & FedEx). Having this flexibility allows us to provide the quickest turn around to process and ship a customer's order. If the order arrives damaged, please see our Refund Policy to determine the necessary actions.

Standard Freight Shipping:

For most items (Most Fire Pits) over 150 pounds, our free standard delivery service will be freight. When a freight order is ready to be delivered, the shipping company will contact the customer to schedule a delivery time. For this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.

The customer will be required to sign for a freight delivery - please inspect the item before accepting delivery. Any damage present upon arrival must be annotated when accepting the delivery. is not liable for damages that were failed to be noted at time of delivery.



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